Real shippers,
real numbers.

— Challenge

Single FedEx contract was eating margin on residential ground. Returns volume spiking during sale events. No human to call when a claim went sideways.

— What L5 did

Multi-carrier rate-shopping across USPS Ground Advantage, UPS Ground, and FedEx Home. Cubic pricing routed the small-and-light SKUs through USPS work-share. Reverse-logistics integrated with the existing 3PL.

— Outcome

31% reduction in average parcel cost across the same lanes. 4-hour SLA on claims handling. The account rep is the same person who quoted the rates on day one.

— Challenge

Massive concurrent volume on a single send day was crashing the prior carrier's pickup schedule. Residential surcharges were stacking. No way to forecast which carrier would have capacity.

— What L5 did

USPS work-share with same-day induction on send day. UPS as the overflow carrier for service-level guarantees. Capacity pre-booked monthly. Send-day handled by a 2-person L5 ops team on the customer side.

— Outcome

Send-day completion in under 8 hours, every month, for 18 months running. Cost-per-box dropped 27%. Customer never paid a residential surcharge again.

— Challenge

Postage was the single largest line item on the campaign budget. Prior printer-broker bundled print + mail but offered no transparency on the postage discount.

— What L5 did

Separated print from postage. L5 ran the work-share processing directly — CASS, NCOA, IMb, presort, drop-ship. Non-profit-class postage where eligible.

— Outcome

22% reduction in total campaign postage cost. Faster delivery, in-route tracking, and reporting per drop. The savings funded one additional staff position.

— Challenge

The brand's entire identity is veteran-owned. Their shipping vendor was Pirate Ship — fine for the volume, but no values alignment, no rep, no story to tell on the brand side.

— What L5 did

L5 took over multi-carrier parcel shipping. Customer marketing now references the L5 partnership directly — an American carrier moving an American brand.

— Outcome

18% rate reduction, and a partnership story the brand uses on its own product pages and email campaigns.

— Challenge

Spot-market LTL pricing was volatile. Capacity disappeared during peak season. Claims with three different carriers were a nightmare to track.

— What L5 did

Dedicated lane program across the top 8 outbound destinations. L5 negotiated multi-carrier coverage with consistent pricing. Claims centralized through L5.

— Outcome

14% lower freight cost on the same volume. Zero peak-season capacity issues across 2 holiday cycles. One rep, one phone number, one invoice.