Introduction

L5 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shipping and logistics services.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal data

When you use our services or contact us, we may collect personally identifiable information such as:

• Name and contact information (email, phone number, address)
• Company name and business information
• Shipping addresses and recipient information
• Payment and billing information
• Account credentials

Shipping data

To provide our logistics services, we collect shipment-related information including package dimensions, weight, contents descriptions, origin and destination addresses, and delivery preferences.

Automatically collected information

When you access our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, access times, and pages viewed.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our shipping and logistics services
• Process and complete transactions
• Send transactional information including order confirmations and tracking updates
• Respond to your comments, questions, and customer service requests
• Improve our website, products, and services
• Send marketing and promotional communications (with your consent)
• Comply with legal obligations and protect our legal rights

Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: with third-party vendors and carriers who assist in delivering our services
• Business Transfers: in connection with a merger, acquisition, or sale of assets
• Legal Requirements: when required by law or to protect our rights and safety
• With Your Consent: when you have given us permission to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to opt-out of marketing communications
• The right to data portability

To exercise these rights, please contact us using the information provided below.

Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) provides you with the following rights regarding your personal information:

• Right to Know: what categories of personal information we have collected, the sources, the business purpose, and the categories of third parties we have shared it with.
• Right to Delete: request deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: we do not sell your personal information for monetary consideration.
• Right to Limit Use of Sensitive Personal Information: we use sensitive personal information only as necessary to provide our services.
• Right to Non-Discrimination: we will not discriminate against you for exercising your rights.

To exercise these rights, contact us at privacy@l5us.com. We will verify your identity before fulfilling requests.

International Users (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, the General Data Protection Regulation provides additional rights, including:

• Right of access, rectification, erasure, and restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

We process personal data based on the following lawful bases: performance of a contract (to provide shipping services), legitimate interests (to operate and improve our business), legal obligations, and your consent (for marketing communications). Personal data may be transferred to the United States, where we apply appropriate safeguards including Standard Contractual Clauses where required.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

For privacy questions, requests under CCPA or GDPR, or to reach our Data Privacy Officer, contact us at:

This document is provided as a starting framework. Before relying on it for compliance, please have it reviewed by qualified legal counsel familiar with your jurisdiction and operations.